Support
One studio, one inbox, no ticket numbers. Write to us and a person who worked on the game writes back, usually within two working days.
support@pixy.ptBefore you write
Include the game name, your device model, the OS version and the app version from the game’s Settings screen. With those four lines we can usually reproduce a bug the same day; without them we have to write back and ask.
I lost my progress after reinstalling.
Progress is saved on your device, not on our servers, so uninstalling the game removes it and we have no copy to restore. If you signed in to Google Play Games, your leaderboard scores are safe on that account and will reappear when you sign in again.
How do I change my advertising choices?
Open the game's Settings and choose the privacy or consent option, which reopens the same form you saw on first launch. You can also reset or delete your advertising ID in your phone's settings: Google → Ads on Android, Privacy & Security → Tracking on iOS.
Can I play without ads?
The games are free and ads are what pays for them, so there is no ad-free mode today. Every game plays fully offline, and in aeroplane mode you will simply see fewer ads. That is a side effect, not a workaround we mind.
The game crashes or a level looks broken.
Email us with your device model, your OS version and the game version from the Settings screen. That trio is usually enough to reproduce it. Screenshots help more than descriptions.
My leaderboard score is missing.
Check that you are signed in to Google Play Games in the game's settings. Scores earned while signed out stay on the device and are not backfilled. We do remove scores that were clearly obtained by cheating.
How do I delete my data?
Uninstalling deletes everything stored on your device. For anything held by our analytics and advertising providers, follow the steps on the data deletion page.
Support by game
Same inbox either way, but naming the game in the subject line gets you a faster answer.
